Motoring Nigeria is a leading automotive services provider, specializing in integrated vehicle imports, logistics, and sales. Founded in 2014, we are committed to delivering a seamless and reliable customer experience through end-to-end operational excellence.
Our business is built on a foundation of meticulous coordination; Managing nationwide sales, international transport, regulatory compliance, and customer communication with precision. By aligning customer-facing support with robust backend operations, we ensure transparency, security, and professionalism at every stage of the vehicle journey.
We serve clients who expect more than a transaction; they seek a trusted partner who ensures clarity, reliability, and flawless execution from inquiry to delivery.
We are recruiting to fill the position below:
Job Position: Operations and Customer Support Associate
Job Location: Lagos
Employment Type: Full-time
Your Tasks
- Answer incoming client queries via email, chat, or phone with speed and empathy.
- Spot recurring customer pain points and help build better internal standard operating procedures.
- Professional advice and sales of new and used cars as well as interstate transport sales to optimally meet the individual needs of our customers.
- Efficient design of allsales processes and customer management activities with a high degree of service orientation.
- Maintaining and nurturing relationships with our existing customer base through regular contact and individual support.
- Creating video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
- Oversee office staff and manage daily operational activities.
Your profile
- Bachelor`s Degree.
- Extensive knowledge of cars.
- Ideally, first experiences in vehicle sales, customer support or banking (Not compulsory)
- Accurate work,diligence, and a sense of responsibility with high intrinsic motivation.
- Valid driving licencerequired for test drives and vehicle transfers.
- Residence on Lagos Island (VI, Lekki, Ajah, Awoyaya e.t.c).
- We encourage you to apply even if you don't meet every single requirement.
